Product Stewardship
Producer Responsibility – IPR, EPR & Scheme Management
Government policy and legislation is becoming more complex and onerous for business as it confronts a growing number of environmental challenges. At the same time regulations can provide a catalyst for innovation in reverse logistics, reuse and recycling.
Compliance knowledge across industries, regions and jurisdictions is a key ingredient of our services, and our team is perfectly placed to help your business navigate diverse regulatory requirements.
We understand the business impacts of regulation, and have the expertise and practical experience to design commercially responsible compliance solutions that meet all relevant regulations, standards and codes of practice, but also delivery bottom-line value to the organisation.
Infoactiv’s involvement with governments, the waste management industry and brands is extensive.
Our solutions include:
Design, development and implementation of industry wide voluntary, co-regulatory and mandatory product stewardship schemes
IPR and EPR program design and ongoing operational management
Takeback events and campaigns for several organisations and associations active in the Product Stewardship arena
Extensive network for safe and cost-effective collection, delivery and recycling of product and waste
Extensive downstream tracking, reporting and compliance management activity
Digital and online portals and tools, including mobile applications to support our program delivery
Warranty Services & Repair
Infoactiv provides warranty and service support and initial product triage support. This greatly improves the customer experience, and dramatically reduces workload at service repair centres . Our tracked case creation and logistics services ensures that the location of the repair /return item is known and its job status can be made visible to either any party in real time. The services we provide enable a superior customer experience in terms of rapid issue resolution, status and tracking of product through multiple parties. We utilise our online portals and technology top manage and guide the process for ongoing measurement and reporting.
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