Supply Chain

We help customers from global enterprise level organisations to start-ups launch products, enter new markets and improve their supply chain.

OEMs, Corporates, Government and Associations partner with Infoactiv to centralise the management of multiple business processes, operations, vendors and programs. Our ultimate goal in any partnership is to design better supply chain processes, drive better outcomes and deliver the best net result in real time.

Our Services

  • Supply chain operations and process design and management
  • Logistics management
  • E-Commerce technology, software development and digital platforms
  • In-country physical infrastructure (Warehousing, Operations Network and Call Centre/Helpdesk)
  • Order fulfilment
  • Loan and demo pool management
  • First 30 days product support
  • After sales support and service
  • Warranty, repair & reverse logistics
  • Inventory planning, management and response
  • Product lifecycle management through to end of life resource recovery

Direct cost savings for Ford

Ford Australia manufacturers automobiles and commercial vehicles. The company had difficulties in managing multiple supplier billings and allocating costs to budget centres. They saw increasing costs that they couldn’t explain and realised they didn’t have a closed-loop system to validate invoices.

Infoactiv was engaged to:

  • Perform an audit and validation process on Ford’s invoicing process
  • Automate invoicing and approval process
  • Implement requisition portal for expenditure on freight
  • On-board and train the suppliers to adopt the new process

As a result, Infoactiv unearthed $6m in direct credit claims and embedded an assurance service and technology capability (beyond the regular ERP and finance processes). With the new processes and portal in place, Ford’s staff are able to perform their core responsibilities with increased levels of productivity – saving Ford significant FTE costs.

Introducing Asset Management Capability to Cisco & IBM

Cisco is a global leader in IT and networking that develops, manufacturers and sells networking hardware, telecommunications equipment and other high-technology services and products. Cisco realised the need to improve their asset recovery in order to meet targets.

Infoactiv was engaged to:

  • Manage a fleet of assets, valued over $450m, in multiple theatres in partnership
  • Embed asset management capability in Cisco’s Global Services offer

Partnering with Infoactiv helped Cisco realise significant cost reductions. Infoactiv introduced a new approach to asset management and enabled Cisco to service asset recovery requests with an offshore “back-engine” team in India and onshore, “front-of-house” Australia management team.

Speak to an Infoactiv Consultant about your Supply Chain project

Contact Us